Returns & Refund Policy
Returns & Refund Policy
At ZKKJII, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, we are here to help with easy returns and refunds. Please review our policy below:
1. Return Eligibility
Items must be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in the same condition as when they were received.
Customized USB drives and bulk orders are non-refundable unless defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at 📧 support@zkkjii.com with your order number and reason for return.
Once approved, we will provide you with a return shipping address and further instructions.
Pack the item securely and include any documentation that came with your order.
Please Note:
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon receipt.
3. Damaged or Defective Items
If you receive a defective or damaged product, please contact us within 48 hours of receiving the item. We will either offer a replacement or issue a full refund, including shipping costs. Please provide clear photos of the damage and packaging for our review.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 5-10 business days.
5. Non-Refundable Items
The following items are not eligible for a refund:
Customized USB drives (unless defective)
Bulk orders (unless defective)
Items returned after the 30-day return period
Items not in their original condition, packaging, or missing parts
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at 📧 support@zkkjii.com.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
First, check with your bank or credit card company, as processing times may vary.
If you’ve done this and still have not received your refund, please contact us at 📧 support@zkkjii.com.
8. Contact Us
If you have any questions or need further assistance regarding our Returns & Refund Policy, please reach out to us:
Email: support@zkkjii.com
Thank you for choosing ZKKJII. We are committed to ensuring your satisfaction and are here to help with any concerns.
At ZKKJII, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, we are here to help with easy returns and refunds. Please review our policy below:
1. Return Eligibility
Items must be returned within 30 days of the delivery date.
Products must be unused, in their original packaging, and in the same condition as when they were received.
Customized USB drives and bulk orders are non-refundable unless defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at 📧 support@zkkjii.com with your order number and reason for return.
Once approved, we will provide you with a return shipping address and further instructions.
Pack the item securely and include any documentation that came with your order.
Please Note:
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon receipt.
3. Damaged or Defective Items
If you receive a defective or damaged product, please contact us within 48 hours of receiving the item. We will either offer a replacement or issue a full refund, including shipping costs. Please provide clear photos of the damage and packaging for our review.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 5-10 business days.
5. Non-Refundable Items
The following items are not eligible for a refund:
Customized USB drives (unless defective)
Bulk orders (unless defective)
Items returned after the 30-day return period
Items not in their original condition, packaging, or missing parts
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at 📧 support@zkkjii.com.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
First, check with your bank or credit card company, as processing times may vary.
If you’ve done this and still have not received your refund, please contact us at 📧 support@zkkjii.com.
8. Contact Us
If you have any questions or need further assistance regarding our Returns & Refund Policy, please reach out to us:
Email: support@zkkjii.com
Thank you for choosing ZKKJII. We are committed to ensuring your satisfaction and are here to help with any concerns.