Shipping Policy

Shipping Policy

1. Processing Time

All orders are processed within 1-3 business days after payment confirmation. Processing time does not include shipping time. During peak sales periods (such as promotions or holidays), processing times may be longer.

2. Shipping Time and Methods

We offer several shipping methods, and you can select the option that best suits your needs at checkout:

  • Standard Shipping: Estimated delivery time is 7-14 business days.

Shipping times are estimates and may vary due to destination, weather conditions, holidays, or other factors.

3. Shipping Costs

Shipping costs are calculated based on the shipping method you choose and the delivery location, and will be displayed at checkout.

  • Standard Shipping: Free or low-cost shipping may be available based on order value.
  • Expedited Shipping: Additional charges may apply depending on the destination and package weight.

4. International Shipping

We offer international shipping to most countries. Please note that international orders may be subject to customs clearance and additional import duties or taxes, which are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order status on our website or the carrier’s website.

6. Undeliverable Packages

Packages that are undeliverable due to incorrect addresses, recipient absence, or other reasons may be returned to our warehouse. Please ensure the shipping address you provide is accurate to avoid delays or lost packages.

7. Delays or Lost Packages

While we strive to ensure all packages arrive on time, delays can occasionally occur. If your package has not arrived within the expected shipping timeframe, please contact us, and we will work with the carrier to investigate the issue. If the package is confirmed as lost, we will either resend your order or provide a refund.

8. Damaged or Missing Items

If you receive a damaged package or items are missing from your order, please contact our customer service team within 48 hours of receiving the package. Please provide photos of the damaged items and the package, and we will work to resolve the issue as quickly as possible.

9. Address Changes

Once an order has been processed and shipped, we are unable to change the shipping address. If you need to update your address, please contact us as soon as possible before the order is processed.

10. Contact Us

If you have any questions or need further assistance regarding our shipping policy, please contact us: